Property managers, restaurant operators, multi-tenant landlords, light industrial, healthcare, and schools across Northeast Ohio. One contract covers rooftop units, boilers, chillers, make-up air, and economizers. Predictable spend, priority response, written compliance records.
A residential tune-up is one visit and a checklist. Commercial mechanical maintenance is a contract: written scope, fixed visit frequency, response-time SLA, discounted parts pricing, and a stack of compliance documentation built for audits. The math is also different. A failed rooftop unit on a 92-degree Friday in July doesn't just inconvenience a homeowner; it closes a retail store, drops a restaurant's dinner service, or sends office tenants home complaining to the property manager. The cost of one summer afternoon of downtime usually beats the annual contract by itself.
We scope maintenance plans against your actual equipment list, uptime requirements, and budget reality - not a one-size-fits-all subscription. Light commercial gets 2 visits annually. Most commercial buildings get 4. Restaurants, healthcare, and uptime-critical retail get 6 to 12. Multi-site property managers get one contract, one PM, one invoice. Bonded, insured, Ohio OCILB licensed.
Plans are scoped on a site walk. Equipment list, visit frequency, response-time SLA, parts pricing, and compliance documentation all in writing before you sign.
Plans don't get sold off a brochure. We walk the building, build the scope to the equipment list, and quote in writing.
Maintenance plans start with a free site walk. We inventory the equipment - RTUs by brand and model, boilers, chillers, MUA, controls - and review your uptime requirements and budget.
Equipment list, visit frequency, scope per visit, response-time SLA, parts pricing, and annual cost - all written out. You can pick basic (2 visits), standard (4), or high-reliability (6 to 12) tiers, or a custom build.
Once signed, we set the visit schedule, assign a PM, open access to our after-hours dispatch under your priority tier, and load your equipment into our service software so every tech who shows up has the history.
Visits happen on schedule, not on memory. Every visit produces a written report formatted for compliance audits, your property-management software, or your own files. Issues found get triaged and quoted before they become emergencies.
Once a year we sit down with you, review what broke and what didn't, update the equipment list as you add or replace, and adjust the scope and visit frequency for the next year. Capital planning included if you've got equipment hitting the end of its lifespan.
Maintenance contracts are a commodity if you let them be. Here's what makes an AKHC contract different.
HVAC plus commercial refrigeration plus standby generators on the same payroll. Restaurants with walk-in coolers, retail with backup power, healthcare with mechanical-plus-refrigeration scope - one contractor, one bill, one PM.
Quarterly maintenance is a fixed line item. Emergency repairs without a plan run unpredictable and usually arrive at the worst time. Plans convert variable spend into a budget you can hand to your CFO.
Plan clients jump the queue on emergency calls, skip the after-hours premium on labor, and get discounted parts pricing. The response-time SLA alone is usually worth the contract.
COI delivered before any work starts. Ohio commercial HVAC contractor license, full bonding, and commercial GL plus workers comp. Property managers can vet us in one pass.
Every visit produces a written report. Annual compliance reports formatted for boiler inspection, ASHRAE 15 mechanical-room safety, refrigerant recordkeeping, and audit-trail use. Documentation is built into the scope, not an extra.
Property managers, regional restaurant operators, and retail chains with multiple NE Ohio locations get one contract and one PM across all sites. Trumbull, Mahoning, Portage, Ashtabula, and Columbiana covered.
Depends on building type and uptime requirements. Light commercial offices and retail: 2 visits annually (basic). Most commercial buildings, multi-tenant offices, and standard restaurants: 4 visits annually (standard). Restaurants with heavy cooking, healthcare, data-supporting facilities, and any high-reliability use: 6 to 12 visits annually. We scope visit frequency against your actual equipment list and uptime requirements - not a one-size-fits-all subscription.
Yes. Plan clients get discounted parts pricing and priority on parts allocation when supply is tight (which has been the norm since 2020 on commercial HVAC components). Plan clients also get our standard hourly labor rate on emergency calls instead of the after-hours premium - one of the cleanest wins of a contract on a building that's actually had an emergency.
Plan clients get same-day response on emergency calls during business hours and 4-hour after-hours response across our service area. Non-plan clients get next-available - which during summer heat waves or winter cold snaps can mean a 2-3 day wait. The response-time SLA is the most expensive line item to buy on a one-off call; on a plan it's included.
Yes. Property managers, regional restaurant operators, and retail chains with multiple Northeast Ohio locations get one contract, one PM, one invoice, and one set of written reports. We have property-management clients with portfolios across Trumbull, Mahoning, Portage, Ashtabula, and Columbiana counties on the same agreement.
We work alongside building automation systems (Honeywell, Johnson Controls Metasys, Siemens, Tridium, Schneider) and can review trending data remotely as part of plan visits. For buildings with the right BAS, remote diagnostics let us catch problems before they trip a sensor - drift on a supply-air temperature, climbing amp draw on a compressor, a damper not modulating to setpoint.
Commercial maintenance contracts are generally a deductible business expense in the year paid. We provide annual paid invoices formatted for your bookkeeper or accountant. We don't give tax advice - check with your CPA on how to categorize it - but the documentation we provide is built for clean accounting.
Run the numbers on your own building. A restaurant closed for one summer afternoon (failed RTU, no spare, parts overnighted) loses 6-8 hours of revenue plus food spoilage in the cooler if that fails too. That number usually beats an annual maintenance contract by itself. The maintenance contract isn't a cost; it's an insurance product with a 95% claim rate (because most failures are preventable).
Same-day dispatch from our Warren shop across five counties.
“Furnace went out on a Sunday night. AK had a tech in the driveway in 90 minutes, parts on the truck, and we were warm before kids' bedtime. Worth every dollar of the maintenance plan.”
“Our restaurant walk-in went down at 6am. AK answered the after-hours line on the second ring and had us running before lunch service. We've switched all of our refrigeration work to them.”
“Had Generac install, AC tune-up, and a humidifier swap done across two visits. One bill, one company, real techs. This is what local service is supposed to feel like.”
The two visits that matter most are pre-summer (April) and pre-winter (September to October). Pre-summer catches RTU economizer faults, refrigerant charge issues, and compressor problems before the first 90-degree day forces the unit to run flat-out. Pre-winter catches boiler combustion problems, ignition controls, and the safety switches that trip on the first really cold night. The shops booked solid in July and January are the ones who skipped the off-season visit - that timing is the single most valuable thing a maintenance plan delivers.
Three Alex Mantalis companies, one Warren HQ. Each with its own license and insurance — coordinated when you need more than one trade.
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