How we handle your information.
This policy explains what we collect, why, and how to ask us to delete it. Last updated May 11, 2026.
Who we are
This website is operated by Alliance Trade Group LLC DBA AK Heating & Cooling, located at 4248 N River Rd NE, Warren, OH 44484. You can reach us at (330) 469-6701 or service@akheatingcooling.com.
What we collect
- Service requests.When you submit a form or book online, we collect your name, phone, email, service address, and the service you're requesting. This is processed by HouseCall Pro, our scheduling platform.
- Phone calls. Calls to our number may be logged for routing and quality. CallRail provides our tracking-number infrastructure.
- Site analytics. Google Analytics and similar tools record pages visited, referrer, approximate location, and basic device info — used only to improve the site.
- Cookies. Required for the site to function and to remember analytics preferences. You can block cookies in your browser; some features may stop working.
How we use it
To dispatch service, follow up on your request, send you appointment reminders, and answer warranty/maintenance questions. We don't sell your information to anyone. We share it only with platforms required to deliver our service — HouseCall Pro (scheduling), Google (ads attribution, when applicable), and our office software.
Your rights
You can ask us to show, correct, or delete any personal information we have about you. Email service@akheatingcooling.com and we'll respond within 30 days.
Updates
We may update this policy as our services change. We'll change the "last updated" date at the top so you can tell when something moved.